We ship all our products via FedEx Priority Overnight or FedEx 2nd Day Air. We are able to ship via FedEx Ground if the recipient lives within a 1-day ground transit time; please call us to place orders for FedEx Ground.

We determine the package material and method of shipment to assure the integrity of the product remains while in transit. The majority of our products will arrive in a cooler with dry ice, although some do not require dry ice and will not ship in a cooler.

You can receive a shipping quote online once you have placed items in your shopping cart and proceed to check out. You may also call us to receive a shipping quote for your order.

We process orders Monday - Friday. Orders received before 1pm EST will ship the same day (if possible). At the checkout page you will be able to select a future arrival date for your order.

Use this chart to determine when you should place your order so the product arrives on time.

		Ship via FedEx 2nd Day Air	Ship via FedEx Priority Overnight
Monday	Placed before 1pm EST	Order will deliver WEDNESDAY by 7pm	Order will deliver TUESDAY by 11am
	Placed after 1pm EST	Order will deliver THURSDAY by 7pm	Order will deliver WEDNESDAY by 11am
Tuesday	Placed before 1pm EST	Order will deliver THURSDAY by 7pm	Order will deliver WEDNESDAY by 11am
	Placed after 1pm EST	Order will deliver FRIDAY by 7pm	Order will deliver THURSDAY by 11am
Wednesday	Placed before 1pm EST	Order will deliver FRIDAY by 7pm	Order will deliver THURSDAY by 11am
	Placed after 1pm EST	Order will ship NEXT MONDAY deliver NEXT WEDNESDAY by 7pm	Order will deliver FRIDAY by 11am
Thursday	Placed before 1pm EST	Order will ship NEXT MONDAY, deliver NEXT WEDNESDAY by 7pm	Order will deliver FRIDAY by 11am
	Placed after 1pm EST	Order will ship NEXT MONDAY, deliver NEXT WEDNESDAY by 7pm	Order will ship NEXT MONDAY, deliver NEXT TUESDAY by 11am
Friday	Placed before 1pm EST	Order will ship NEXT MONDAY, deliver NEXT WEDNESDAY by 7pm	Order will ship NEXT MONDAY, deliver NEXT TUESDAY by 11am
	Placed after 1pm EST	Order will ship NEXT MONDAY, deliver NEXT WEDNESDAY by 7pm	NEXT MONDAY, deliver NEXT TUESDAY by 11am
Saturday	Placed before 1pm EST	Order will ship MONDAY, deliver WEDNESDAY by 7pm	Order will ship MONDAY, deliver TUESDAY by 11am
	Placed after 1pm EST	Order will ship MONDAY, deliver WEDNESDAY by 7pm	Order will ship MONDAY, deliver TUESDAY by 11am
Sunday	Placed before 1pm EST	Order will ship MONDAY, deliver WEDNESDAY by 7pm	Order will ship MONDAY, deliver TUESDAY by 11am
	Placed after 1pm EST	Order will ship MONDAY, deliver WEDNESDAY by 7pm	Order will ship MONDAY, deliver TUESDAY by 11am

We only ship within the United States.

Treats for Troops
All Treats for Troops orders will ship via USPS in an APO/FPO Priority Mail Box. We ship to APOs, DPOs, and FPOs around the world.


Our Commitment to 100% satisfaction.
At VeryVera, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, please notify us immediately. We will take the appropriate steps to ensure you are completely satisfied. VeryVera is unable to issue refunds due to customer error (i.e. incorrect address, missed package delivery) or four days after the delivery date.


Our Commitment to Privacy
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide
Credit Card Information
If you choose to purchase products from us, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:

• Name
• Mailing address
• Email address
• Credit card number
• Home and business phone number
• Other personal information (i.e. mother's maiden name)

Email Information
In addition to providing the foregoing information to us, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.

What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users' browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

Sharing Information with Strategic Partners and Outside Affiliates
Currently, we do not participate in sharing information with strategic partners or outside affiliates.

Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request at sales@veryvera.com

How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on our Web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site.

Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as credit card or account numbers to us through an unsecured email.

How Do We Protect Your Information?
Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Valuation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

Do We Disclose Information to Outside Parties?
We may provide aggregate information about our Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.